Terms & Conditions

Terms & conditions keywords

The terms “We”, “Us”, “Our”, “WPZA” refer to the websites “wpza.net” and “billing.wpza.net”, which are websites operated by Point And Quack Limited.

These terms apply to all typing cases, meaning they are not typing case-sensitive.

Key details

Our terms and conditions describe how wpza.net and billing.wpza.net provide products and services when you use our websites.

These terms and conditions are updated from time to time. The latest version is published on this page.

These terms and conditions were updated on 16/07/2020

If you have any questions about these terms and conditions, please email support@wpza.net or write to 15 Fisher Street, Newcastle, NE6 4LT, UK.

Disclaimers

Our code snippets, products and services are provided “as is” and “with all faults.”

We make no representations or warranties of any kind concerning the safety, suitability, lack of viruses, inaccuracies, typographical errors, or other harmful components of our code snippets, products and services.

There are inherent dangers in the use of any software, and you are solely responsible for determining whether this our code snippets, products and services are compatible with your equipment and other software installed on your equipment.

You are also solely responsible for the protection of your equipment and backup of your data and we will not be liable for any damages you may suffer in connection with using, modifying, or distributing our code snippets, products and services.

Plugin purchases

Premium plugin support

Any plugin purchases made directly through our websites will be entitled to 60-days of premium plugin support, individually.

The premium plugin support we provide will only cover what the plugin is intended to achieve, at the discretion of how WPZA had intended to provide it.

Our premium plugin support will not guarantee any solutions but our developers will spend the time to see what can be done, to the best of their abilities.

Premium plugin support requests can take anywhere between one to thirty days to resolve, if not longer — as each plugin support request is handled on a customer-to-customer basis.

Premium plugin support is given on an individual per-plugin basis and is not transferable between orders or other accounts.

Purchasing multiple plugins within one order does not collate the premium plugin support time. As this would remain at 60-days of premium support, individually, to each of the plugins it had been entitled to.

We hold the right to deny any support requests by refunding orders at our own discretion.

Making plugin support requests

Requests for plugin support can be made directly through email at support@wpza.net.

Please be sure to include;

  • The name of the plugin,
  • Full name, matching your billing details,
  • The date and time of the plugin’s purchase,
  • The website’s URL you require the support for (if applicable),
  • Finally, any login details to the website (if applicable).

To understand how WPZA uses and holds your data, please visit our privacy policy to understand more.

Plugin updates

By default, our plugins do not come with any automatic updates.

However, should you require a more recent version of our plugins and have eligible premium plugin support (60-days of premium plugin support included with every plugin purchase, individually), you can contact our support team at support@wpza.net and we will send you the most up to date version we have available.

Plugin refunds

Any plugin bought through WPZA will not be eligible for a refund. This is due to WPZA not being able to ensure that the plugin is still being used after the refund has been issues.

Should you have any pre sales questions, please contact our support team at support@wpza.net with your questions.

Support package purchases & support refunds

Website support packages are handled through our company (Point And Quack Limited), whose terms and conditions can be found here, including their support’s refunds policy too.

By purchasing our support packages, you agree to our company’s (Point And Quack Limited) terms and conditions, as well as our terms and conditions on this page.